AI Isn’t the Future—It’s Already Here
Sales, service, and marketing teams face increasing pressure to do more with less, and artificial intelligence is expected to play a pivotal role in meeting that challenge. Yet despite the rapid adoption of generative AI (GenAI), many organizations are struggling to turn that excitement into real business value. According to Gartner’s 2024 Hype Cycle for Artificial Intelligence, the buzz around GenAI has created confusion for AI leaders, making it harder to identify the right use cases and increasing the risk of failure.
To truly benefit from AI, organizations must broaden their perspective. GenAI may dominate headlines, but it’s only one piece of the innovation puzzle. Gartner highlights the need to explore a wider range of AI capabilities—those that can drive operational efficiency and create sustainable business impact.
At Perficient, we believe what matters most now is practical implementation. Businesses aren’t asking if they should use AI—they’re asking how. How can they automate routine tasks? How can they streamline processes? And how can they empower their teams to focus on what really matters—high-value decisions?
Why Salesforce is the Launchpad of Enterprise AI
For enterprise organizations, the most powerful AI outcomes often start with Salesforce. As the dominant CRM platform across industries, Salesforce is the central system for sales, service, marketing, and operations data. This makes it an ideal launchpad for AI.
With rich, structured customer and operational data at its core, Salesforce offers a unique opportunity to embed intelligence directly into the tools and workflows teams already rely on. High-performing teams aren’t chasing flashy, disconnected GenAI pilots—they’re embedding automation and intelligence into Salesforce so their teams can work faster, smarter, and more strategically. Here’s how:
- Sales reps spend more time building relationships instead of logging activities.
- Service agents resolve issues faster and more accurately, improving satisfaction.
- Marketers automate campaign execution and gain real-time performance insights.
By putting AI to work inside Salesforce, these teams are creating scalable, sustainable gains in productivity and customer experience.
Enter Agentforce: The Key to Scalable AI Inside Salesforce
Agentforce is Salesforce’s newest innovation in AI-powered productivity—a platform that enables you to create secure, trusted AI agents directly within your CRM. These agents interact with users through natural language, automate common workflows, and continuously learn from your Salesforce data to deliver smarter outcomes over time.
It brings the power of Data Cloud, LLMs, Trust Layer, Atlas Reasoning Engine, and automation to streamline sales, service, and marketing functions. Whether it’s generating follow-up tasks, summarizing service cases, or orchestrating campaign execution, Agentforce helps you move faster with fewer clicks and more confidence. But successful Agentforce implementation doesn’t happen by accident.
Why Agentforce Implementation Requires a Purpose-Built Strategy
Agentforce offers tremendous potential—but only if it’s implemented with the right focus and approach. A successful Agentforce implementation starts with a clear understanding of where your business can benefit most from AI, followed by a roadmap to scale.
That’s exactly what Perficient delivers.
From Readiness to Results: A Guided Approach to Agentforce Implementation
As a trusted Salesforce consulting partner, Perficient helps organizations identify the highest value opportunities for Agentforce and turn them into action.
- Agentforce Readiness Assessment: In just two-to-six hours, we assess your organization’s AI maturity and Salesforce environment to identify where Agentforce can make the biggest impact. You’ll receive a clear, prioritized roadmap of use cases tailored to your goals.
- Agentforce Workshop: This collaborative session aligns stakeholders and defines an MVP strategy for launching Agentforce. You’ll walk away with a detailed architecture diagram, delivery plan, and team resourcing recommendations.
- Agentforce Activation: With two streamlined accelerator packages, our Salesforce-certified teams help you implement AI agents in just two or six weeks. Using pre-defined use cases and your Salesforce data, we ensure a smooth and secure deployment that drives measurable outcomes.
With Perficient, you’re not just adopting a new feature—you’re building a sustainable, AI-driven operating model inside Salesforce.
Ready to Accelerate Your Agentforce Implementation?
If your team is being asked to “do more with AI” but lacks a clear starting point, Perficient can help. With our guidance on successful Agentforce implementation, you can streamline operations, boost productivity, and unlock new efficiencies—all within the tools your team already uses.
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