This week, the Perficient team had an amazing time at the Salesforce Manufacturing Summit in Atlanta. The event was filled with energy and innovation, and we were excited to be a part of it. With over 800 attendees, more than 40 sessions, and 20 product demonstrations, the summit provided a fantastic opportunity to connect with industry leaders, peers, and customers.
Event Overview
The Manufacturing Cloud Summit 2025 brought together industry leaders, peers, and customers to explore the latest advancements and trends in the manufacturing sector. With a strong focus on innovation and technology, the summit provided a platform for meaningful connections and insightful discussions.
Key Highlights
Generative AI Takes Center Stage
One of the most exciting aspects of the summit was the emphasis on Generative AI, particularly through Salesforce’s Agentforce and Data Cloud. These technologies are set to revolutionize the manufacturing industry by enhancing efficiency and customer satisfaction. Salesforce is actively building a library of Agent “skills” designed to work seamlessly with users, partners, and customers, reducing friction and improving overall experiences.
AI Engagement in Manufacturing
According to the Salesforce State of Manufacturing Survey 2024, over 80% of manufacturers are now engaged in Artificial Intelligence. This statistic underscores the growing importance of AI in driving innovation and competitiveness in the manufacturing sector.
Manufacturing Cloud Goals
Salesforce’s Manufacturing Cloud aims to unify digital experiences across the value chain with data. Here are the primary goals outlined at the summit:
- Modernize Commercial Operations: The Manufacturing Cloud enables businesses to manage their entire book of business, from sales opportunities to order fulfillment, streamlining operations and improving efficiency.
- Simplify Partner Engagement: By enhancing visibility, engagement, and performance of suppliers and channel partners, the Manufacturing Cloud fosters stronger and more productive partnerships.
- Transform Service Experience: The Manufacturing Cloud optimizes service experiences from contact centers to field service and customer interactions, ensuring faster and smarter asset-centric service.
Announcements & Showcases
The summit also featured several exciting announcements and showcases, including:
- Integration with Revenue Cloud: The ability to extend Manufacturing Cloud functionalities with Revenue Cloud was a significant highlight, offering enhanced capabilities for managing revenue streams.
- Agent-first Field Service: New capabilities for field service operations were introduced, emphasizing an agent-first approach to improve service delivery.
- New Manufacturing Skills for Agentforce: Salesforce unveiled new manufacturing-specific skills for Agentforce, further enhancing its utility and effectiveness in the industry.
Additional Resources
For those interested in exploring the trends and insights discussed at the summit in more detail, the Global Trends Report is a must-read. This report offers a comprehensive overview of the current state and future direction of the manufacturing industry.
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