The MongoDB AI Applications Program: Delivering Customer Value

When people ask me about MongoDB, I tell them that they’ve probably interacted with MongoDB without realizing it. In fact, many of the world’s leading companies—including 70% of the Fortune 100—are powered by MongoDB. Everything we do at MongoDB is about serving our customers, but that often happens in the background, where our work is invisible to many users.

In my case, that means building an ecosystem of partners who enable customer innovation. A recent example is how MongoDB teamed up with Amazon Web Services (AWS) and Amazon Bedrock to help Base39—a Brazilian fintech provider—automate loan analysis, decreasing decision time from three days to one hour, and reducing cost per loan analysis by 96%. And there’s the Indian company IndiaDataHub, which joined the MongoDB AI Applications Program (MAAP) to access AI expertise, in-depth support, and a full spectrum of technologies to enhance AI functionality within IndiaDataHub’s analytics platform. This includes connecting relevant data in MongoDB with Meta’s AI models to perform sentiment analysis on text datasets.

I could go on and on—after all, tens of thousands of MongoDB’s customers have success stories like these. Enabling customer success is precisely why we launched MAAP last summer, and why the program has evolved since.

Customers tell us that they want to take advantage of AI, but they’re unsure how to navigate a fast-moving market, how to control costs, and how to unlock business value from their AI investments. So with MAAP, MongoDB offers customers a full AI stack and an integrated set of professional services to help them keep pace with the latest innovations, identify the best AI use cases, and to help them future-proof AI investments.

With today’s announcement, Capgemini, Confluent, IBM, QuantumBlack, AI by McKinsey, and Unstructured have joined the 22 companies that now comprise the MAAP partner network. Which means that the MAAP ecosystem (which was founded with Accenture, Anthropic, Anyscale, Arcee AI, AWS, Cohere, Credal, Fireworks AI, Google Cloud, gravity9, LangChain, LlamaIndex, Microsoft Azure, Nomic, PeerIslands, Pureinsights, and Together AI) offers additional cutting-edge AI integration and solutions to customers—and more ways to set them on the path to AI success.

CentralReach: Making an impact on autism with AI

More than 150 customers have already gotten involved with MAAP, but I’m particularly excited to share the work of CentralReach.

CentralReach provides an AI-powered electronic medical record (EMR) platform that is designed to improve outcomes for children and adults diagnosed with autism and related intellectual and developmental disabilities (IDD).

Prior to working with MongoDB and MAAP, CentralReach was looking for an experienced partner to further connect and aggregate its more than 4 billion financial and clinical data points across its suite of solutions.

CentralReach leveraged MongoDB’s document model to aggregate the company’s diverse forms of information from assessments to clinical data collection, so the company could build rich AI-assisted solutions on top of its database. Meanwhile, MAAP partners helped CentralReach to design and optimize multiple layers of its comprehensive buildout. All of this will enable CentralReach to support initiatives such as value-based outcome measurement, clinical supervision, and care delivery efficacy. With these new data layers in place, providers will be able to make substantial improvements to their clinical delivery to optimize care for all those they serve.

“As a mission-driven organization, CentralReach is always looking to innovate on behalf of the clinical professionals—and the more than 350,000 autism and IDD learners—that we serve globally,” said Chris Sullens, CEO of CentralReach. “So being able to lean on MongoDBs database technology and draw on the collective expertise of the MAAP partner network—in addition to MongoDB’s tech expertise and services—to help us improve outcomes for our customers and their clients worldwide has been invaluable.”

Working backward from customer needs

The addition of Capgemini, Confluent, IBM, QuantumBlack, AI by McKinsey, and Unstructured to the MAAP partner network offers customers additional technology and AI support options. It also builds on MongoDB’s larger partner ecosystem, which is designed to give customers flexibility and choice.

By working closely with our partners on product launches, integrations, and real-world challenges, MongoDB has been able to bring a better understanding of the challenges facing customers—and to give them the resources and confidence to move forward with groundbreaking technology like AI.

Examples of support MAAP has offered customers include:

• Guidance on chunking strategies for an AI-native healthcare provider providing patient recommendations based on complex data sources

• Collaboration on advanced retrieval techniques to improve response accuracies for a large consultancy to automate manual research

• Evaluation of embedding models for multi-modal data stores for a well-known automaker developing diagnostic applications

• Guidance on architectures for complex agentic workflows for a mature enterprise technology provider augmenting customer service workflows

One way we offer this support is through the MAAP Center of Excellence (CoE). The MAAP CoE comprises AI technical experts from across MongoDB and the MAAP partner ecosystem who collaborate with customers to understand their challenges, technical requirements, and timelines. The MAAP CoE can then recommend custom full-stack architectures and implementation best practices, optimized for the customer’s specific use case and requirements.

Indeed, customization is intrinsic to MAAP: MongoDB and our MAAP partners will meet customers wherever they are to help them achieve their goals. For example, if an organization wants to fully own its AI application development, MongoDB and partners can provide guidance and expertise. And in cases where customers want hands-on support, we can help speed projects with professional services.

Ultimately, we want MAAP customers—and anyone who works with MongoDB’s partner ecosystem at large—to feel empowered to own their application development, and to transform challenges into opportunities. Let’s build the next big thing together!

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