Have you ever wondered why you visit the bank less or why we now order a product from our device and it arrives the next day instead of going to look for it in the physical store? Have you noticed how the digital world has been integrated into our lives, facilitating many daily activities that were previously physical? All of this has happened thanks to collaborative work teams that, through methodologies such as service design, have managed to improve this experience, making it smoother, lighter, and more fluid.
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