We’re proud to share that Perficient has been honored with a Globee® Gold Award for Customer Excellence: Achievement in Customer Success Story, a global recognition celebrating organizations, teams, and individuals who consistently deliver exceptional customer experiences and drive innovation across industries.
This award recognizes our significant success for a multinational manufacturing client. Across functions and seniority levels, our contributions to organizations with digital transformation drives increased conversions, improves customer loyalty, and lowers costs for our clients. From customer service and sales to product development, marketing, finance, training, and operations—our commitment to customer satisfaction is embedded in every part of the business.
Driving Results Through Innovation and Experience
As a leading global digital consultancy, Perficient partners with the world’s largest enterprises and most recognized brands to deliver customer service solutions powered by AI, cloud, and data. With over 25 years of experience in customer service strategy and execution, our multidisciplinary teams—strategists, designers, technologists, and engineers—work in lockstep to deliver solutions that make a measurable impact. Our efforts have led to millions in annual cost savings and revenue growth for our clients.
The Future of Customer Service
Perficient is reshaping customer service with intelligent, scalable solutions that reduce complexity while improving satisfaction and loyalty. We specialize in:
- Modern AI-powered tools like intelligent virtual assistants, conversational AI, and intent recognition
- Omnichannel experiences across phone, email, social media, chat, and messaging apps
- Intelligent search and knowledge bases that empower users to find answers independently
- Proactive and predictive support that anticipates needs before customers reach out
These innovations are helping brands deliver consistent, connected, and customer-centric experiences across every interaction.
Our Award-Winning Customer Excellence
Our recent work with a multinational manufacturing conglomerate seeking to modernize its global contact center infrastructure is one of the many reasons we received this award. With multiple disconnected systems, inconsistent customer experiences, and limited scalability, the client needed a transformative solution to support four business units operating across diverse global markets.
Perficient stepped in as a strategic partner to lead a comprehensive cloud transformation, designing and deploying a future-ready contact center solution. We replaced legacy systems with a centralized, cloud-native platform that unified operations, standardized service processes, and provided greater agility to scale and innovate. The multi-year strategy resulted in $25M in traceable annual cost savings and $61M in projected revenue lift. The modernized contact center and chatbot shifted customers to self-service through proactive email and SMS updates, deflecting 975k inbound customer service calls and emails, translating to a 39% reduction.
“Our multi-year strategy for cutting internal costs resulted in $25M in annual cost savings and $61M in projected revenue lift.”
As a result of this collaboration, the client achieved a streamlined global contact center ecosystem that reduced operational complexity, increased system reliability, enhanced customer satisfaction, and improved scalability and cost efficiency. This transformation created a foundation for continuous innovation and long-term customer experience success.
Learn more about our contact center function expertise.
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